Data Protection

Data Protection & Privacy Policy (South Africa)

This Privacy Policy explains how Rover Series Restorations (Pty) Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act, 2002 (ECTA).

 

Responsible Party

Company Name: Rover Series Restorations (Pty) Ltd

Company Registration Number: 2024/447124/07

Registered Business Address:
43 Lekkerwater Road
Sunnydale
Fish Hoek
Western Cape
7975
South Africa

 

Information Officer (POPIA)

In accordance with the Protection of Personal Information Act, 2013 (POPIA):

Information Officer: Mr Thandazani Ncube

E-mail: hello@roverseriesrestorations.co.za

 

Hosting Provider

Our website is hosted by Xneelo (Pty) Ltd, a South African hosting provider, which processes certain technical and operational data on our behalf for the purpose of providing secure and reliable website hosting services.

We ensure that our hosting provider implements appropriate technical and organisational safeguards to protect personal information in accordance with POPIA.

 

Personal Information We Collect

We may collect and process the following personal information:

• Name and surname
• Email address
• Telephone number
• Information voluntarily submitted via contact forms or email correspondenc
• Technical data such as IP address, browser type, device information, and access timestamps

We only collect personal information that is necessary for legitimate business purposes.

 

Purpose of Processing

Personal information is processed for the following purposes:

• Responding to enquiries and communications
• Providing information about our services
• Operating, securing, and improving our website
• Complying with legal and regulatory obligations

 

Server Log Files

When visiting our website, technical information may be automatically recorded in server log files. This may include IP address, browser type, operating system, referring URLs, and access times.

This data is processed for system security, fault detection, and performance monitoring purposes and is retained for a limited period before being deleted.

The processing of this data is based on our legitimate interest in maintaining a secure and functional website.

 

Cookies

Cookies are small text files stored on your device when you visit a website. They help ensure the website functions correctly, improve usability, and provide insights into website usage.

Our website uses:

• Essential cookies required for website functionality
• Analytics cookies to understand how visitors use the website

Where required, consent for non-essential cookies is obtained via a cookie consent banner.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

 

Analytics Services

Our website uses third-party analytics services, such as Google Analytics, to analyse website usage and improve performance.

These services may collect technical information including IP address, browser data, and pages visited. Where possible, data is anonymised before analysis.

Analytics data is processed based on your consent or our legitimate interest in improving website functionality.

 

Security Services (CAPTCHA)

To protect our website and contact forms from automated abuse, we use CAPTCHA services such as Google reCAPTCHA.

These services may process technical information including IP address, browser data, and interaction patterns to determine whether an interaction is made by a human user.

The use of CAPTCHA services is based on our legitimate interest in maintaining website security and preventing misuse.

 

Contact Forms

If you contact us via a contact form or email, the personal information you provide will be processed solely for the purpose of responding to your enquiry.

Providing personal information is voluntary. However, failure to provide the required information may prevent us from responding.

 

Security Measures

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration, or destruction.

While we take appropriate steps to secure personal information, no system can be guaranteed to be completely secure.

 

Retention of Personal Information

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

 

Disclosure of Personal Information

We do not sell, rent, or trade personal information.

Personal information may be shared with trusted service providers only where necessary for website operation or business administration, and only under appropriate confidentiality and security obligations.

 

Data Subject Rights (POPIA)

In terms of POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of personal information
• Object to the processing of personal information on reasonable grounds
• Withdraw consent where processing is based on consent

Requests may be submitted to the Information Officer using the contact details above.

 

Complaints

If you believe that we have not complied with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.

 

Changes to This Policy

We reserve the right to amend or update this Privacy Policy at any time. Any changes will be published on this page.

 

Last Updated: January 2026